FAQs

1.What to consider when buying a bathtub?

The bath material you choose will directly influence other factors, such as weight and price. No two materials are the same, and each material provides a unique bathing experience. Some popular bath materials include marble,copper,stainless steel,brass.

2.What are the 4 types of baths?

Four basic types of baths are: marble bathtub,copper bathtub,brass bathtub,stainless steel bathtub.These types are customized. 

3. Can I make changes after my order has been placed?

Yes, you can make changes during drawing checking stage and after the design drawing is approve, basically, we don't accept change as your bathtub are custom to order and will generare extra cost. In this regards, we'll check with our workshop and you can make adjustment if the product has not been processed for production. Price difference will be charged if you want to to change it to a larger size.

4.What does a bath overflow look like?

The overflow is a hole placed higher up along the wall of the tub and plumbed to the tub waste pipes. It is designed to gradually lower the water level, without opening the tub waste drain, to give displaced water an escape channel before it can reach the tub's edge.

5. Can you install a bathtub by yourself?

Upgrading your bathtub can drastically improve your bathroom's appearance and your family's comfort. If you want to install a bathtub by yourselves, it depends on the type of bathtub, your skill level, and the setup of your bathroom. Typically, we'll recommend hiring a profession for help. But you can remove and install bathtub models, as it's an approachable task for the freestanding tubs. If you study professionally, carefully prepare and work with a helper, you can complete this DIY project. 

 6.Can I customize the bathtub?

Of course, just give us dimensions for a custom sized bathtub or finish you need. Contact us for free design consulation.

7.How do I pay for my order?

We accept most credit and debit cards, including MasterCard, Visa, American Express and Discover etc. If the credit card payment fails after passing a verification, you can try to pay with Apple Pay or PayPal, which also accept credit cards. 

8.Will I receive a confirmation after I place my order?

Yes, when you completes an order, an email will be sent to you a custom drawing to confirm all the order details, including the size, price, address, etc.

9.How long will my order take to arrive?

We will start processing your order within one business days after receiving your order.

In some cases, such as weekends or holidays, order processing may take longer. Gennerally, the productions time for a custom bathtub is about 20 to 35 days after you approve the design. After the bathtub is completed, it takes about 30 to 45 days for regular free shipment. So the total turnaround time including the production and shipping is about 50-80 days

If your order takes longer to process, we will notify you in a timely manner and let you know the estimated processing time.

10.How do I track my order?

As soon as your order has been shipped, we’ll notify you by email and provide you with the tracking information for your package once available.

11. How to clean the my tubs.

Click here to see the tubs maintenance and care instructions.